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Frequently Asked Questions

Please read our FAQ before sending us a message.

Where do you ship from?

We will ship worldwide from Japan.

What is the shipping method?

Japan Post Office
Kuroneko Yamato TA-Q-BIN Japan

*** Please Note ***
We can not answer about the delivery schedule or inquiries, please contact the shipping company directly.
If the package we have sent return to us for storage period past or incorrect address etc,
we don’t ship the package out again.If you would like to send again please contact us.
we will ask you additional shipping cost.

Should the item be returned within how many days?

We accept returns only defective items.
Please return within 3 days from the delivery.
The refund of the product will be started in a few days after it gets delivered to us and we confirm it.

How can I cancel my order?

We accept cancel only before shipment. Please contact us about it.

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