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Frequently Asked Questions

Please read our FAQ before sending us a message.

◆ Place and Manage an Order

How can I cancel my order?

We accept cancel only before shipment. Please contact us about it.

This is a present. Could you please wrap it for me?

We will gift-wrap for you.It takes extra charge for gift-wrapping.
That’ll be 3$ US / one gift-wrap.
If you would like to wrap these presents separately,please contact us about the detail.

Delivered but not Received?

If your tracking details show the package was delivered and you cannot locate it,
Please contact the delivery company directly

Where is my order?

You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

Customs fees and import taxes

All applicable customs fees and import taxes are the responsibility of the customer. Our store is not responsible for delays due to customs clearance.

***International Buyers -Please Note
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up -do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as “gifts” -US and International government regulations prohibit such behavior.

When will this item be in stock again?

If an item status displays Out of Stock, it is currently unavailable or completely sold out.

◆ Shipping and Delivery

Where do you ship from?

We will ship worldwide from Japan.

How much does shipping cost?

Your shipping fee will be calculated based on package weight, dimension, your location and the delivery method you choose.

What is the shipping method?

Japan Post EMS
Kuroneko Yamato TA-Q-BIN Japan

*** Please Note ***
We can not answer about the delivery schedule or inquiries, please contact the shipping company directly.
If the package we have sent return to us for storage period past or incorrect address etc,
we don’t ship the package out again.If you would like to send again please contact us.
we will ask you additional shipping cost.

Can you ship by SAL or a cheaper shipping alternative?

No,We use only Japan Post EMS or Kuroneko TA-Q-BIN(UPS) only.
We stopped to ship by SAL or Economical shipping mail because of not delivering safely.

◆ Payment Method

I haven't got a PayPal account How can I purchase your item?

This video shows how to check out from without making a PayPal account or registering with PayPal.
You can do so by being a PayPal Guest, and paying directly by your debit or credit card.
++ Reference link

◆ Returns, Replacements, Refunds

MelePika Standard Return Policy

We accept returns only defective items.
We don’t accept customer requests for returns or exchanges.
All return requests must be made within 3 calendar days of the receipt of the item.
We will refund the money as soon as we receive the items.
All returned items must be the original condition.

Should the item be returned within how many days?

We accept returns only defective items.
Please return within 3 days from the delivery.
The refund of the product will be started in a few days after it gets delivered to us and we confirm it.

I have already returned the product, so when will I get a refund?s?

We will refund the money as soon as we receive and confirm the items.

◆ Our Items

Do you sell your items as wholesale?

We are not selling our items as wholesale at the moment and we don’t answer inquiry about it.

In your shop do you sell any fabric?

No,we don’t sell any fabric.

Do you make your items on a custom order?

No,we are not accepting any custom at the moment.

◆ Other

Could you search Japanese item that I want for me?

No,That is not our business.We sell only our items.

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